IT Help Desk Technician (Remote, Ottawa Area)

724 Networks Inc.

About Us

724 Networks provides managed IT services, web development, and digital solutions to clients across the greater Ottawa region. We pride ourselves on being responsive, reliable, and customer-focused. Our Managed Services team supports businesses with their day-to-day IT needs, from troubleshooting and workstation setup to network support and security monitoring.

Position Overview

We are looking for an entry-level IT Help Desk Technician to join our team. This role is remote, but requires travel to client sites across the Ottawa region (Kanata, Orleans, Carp, Carleton Place, Gatineau, Navan, and surrounding areas). You will be the first point of contact for clients experiencing technical issues—resolving problems virtually or on-site as needed.

This position is ideal for someone with a strong technical foundation, excellent communication skills, and the ability to work independently.

Responsibilities

  • Respond to incoming help desk calls, emails, and tickets.
  • Diagnose and resolve first-level IT issues remotely (hardware, software, network, printers, email, etc.).
  • Visit client locations when on-site support is required.
  • Assist with workstation setup, software installation, and routine maintenance.
  • Escalate complex issues to senior technical staff when necessary.
  • Maintain accurate documentation of all service requests and resolutions.
  • Provide professional, client-focused service at all times.
  • Participate in an on-call rotation for occasional after-hours and weekend support.

Requirements

  • 1–2 years of IT support/help desk experience (internships, co-op, or previous roles).
  • Strong knowledge of Windows environments, Microsoft 365, and common business applications.
  • Basic understanding of networking concepts (LAN/WAN, Wi-Fi, routers, switches).
  • Ability to troubleshoot hardware, software, and peripheral issues.
  • Valid driver’s license and access to a reliable vehicle (travel to client sites required).
  • Strong communication and problem-solving skills.
  • Ability to work independently with minimal supervision.
  • Located in the Ottawa area.

Nice to Have

  • CompTIA A+, Network+, or similar certification.
  • Experience with remote monitoring and management (RMM) tools.
  • Knowledge of backup solutions, antivirus, and endpoint security.

What We Offer

Supportive team environment.

Remote-first role with flexibility.

Mileage reimbursement for client site visits.

Training and growth opportunities in IT and managed services.

Exposure to a wide range of technologies and industries.

Apply now!

Send us a cover letter and your resume to [email protected].